Privacy Policy for TeleVet
Effective Date: November 1, 2024
At TeleVet, your privacy and trust are our top priorities. This Privacy Policy outlines how we collect, use, and protect your information when you interact with our services. We are committed to safeguarding your data and ensuring transparency about our practices.
We may collect the following types of information when you use our services:
- Personal Information: Name, address, phone number, email, and payment details for appointments or consultations.
- Pet Information: Pet’s name, breed, age, medical history, and behavior records necessary for providing care.
- Usage Data: Information about how you access and use our website, such as IP address, browser type, and browsing behavior.
The information we collect is used to:
- Schedule and manage appointments.
- Provide professional veterinary advice and care.
- Improve our website and user experience.
- Communicate with you about your pet’s health, upcoming services, or promotions (with your consent).
TeleVet does not sell your personal or pet-related information. However, we may share your data with trusted third-party service providers to deliver our services effectively, including payment processors and scheduling platforms. These third parties are contractually obligated to protect your data in compliance with applicable laws.
We implement industry-standard security measures, including:
- Secure servers and encryption for sensitive data.
- Regular monitoring to detect vulnerabilities.
- Limiting data access to authorized personnel.
Depending on your location, you may have the following rights:
- Access and Portability: Request copies of the information we hold about you.
- Correction: Update any inaccurate or incomplete information.
- Deletion: Request deletion of your personal data, subject to legal obligations.
- Opt-Out: Decline certain communications or data-sharing practices.
Your pet’s health and behavioral information is treated with the utmost confidentiality. This data is used solely for providing personalized care and will not be shared without your explicit permission.
- Pet medical information is only shared with authorized veterinarians and personnel.
- Owners must authorize sharing their pet’s data with third parties, such as diagnostic labs.
We do not knowingly collect data from individuals under 18. Any information about minors must be provided by a parent or legal guardian when booking an appointment for their pet.
Our website uses cookies to enhance your experience. These include:
- Essential Cookies: Necessary for website functionality.
- Analytics Cookies: To understand user behavior and improve our services.
- Marketing Cookies: To deliver personalized advertisements.
You can adjust cookie settings through your browser.
This Privacy Policy may be updated to reflect changes in our practices or legal requirements. We recommend reviewing this page periodically to stay informed.